Financial & Business Association
of Euro-Asian Cooperation
EURASIAN CONTACT CENTER
The contact center is built on the hardware platform of the company Naumenи includes IP contact center, CRM and service Desk systems, IVR, modules, call recording and quality monitoring (QM). The flexibility of the architecture allows to solve problems of integration with third-party information systems and hot backup of all systems, (software support, communications, and electricity) is to serve the line with the highest requirements for reliability and fault tolerance. Main services: recruiting and customer service, research and support marketing campaigns, collection of accounts receivable, creating a contact center “turnkey”.